Heavy Truck Technician

New Castle, DE
Full Time


At Bayshore Ford Truck Store we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Bayshore Ford Truck Store is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.


  • Medical
  • Dental
  • Vision
  • 401K
  • Life Insurance
  • Short Term Disability
  • Paid Vacation
  • Closed on Holidays 
  • Sick Time
  • Paid Training
  • Discounts on Products and Services
  • 4 day work week, no weekends
  • Up to $50.00/hour
  • Production Bonus
  • Boot Allowance $175.00
  • Receives repair orders from dispatcher and takes to stall area
  • Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards
  • Diagnoses cause of any malfunction and perform appropriate repair 
  • Clocks on and off repair orders
  • Communicates with Parts Department to obtain needed parts
  • Saves and tags parts if the job is under warranty or if requested by the customer 
  • Examines the vehicle to determine if additional safety or service work is required
  • Advises Shop Foreman immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised
  • Documents work performed and reason for failure of component
  • Road - tests heavy trucks when required or refer to the test technician, keeping in mind that the customers' trucks should not be used for personal errands
  • Supervises work of any apprentice technicians as assigned
  • Attends factory-sponsored training classes
  • Keeps abreast of factory technical bulletins
  • Ensures that customers' cars are kept clean
  • Keeps shop area neat and clean and be able to account for all dealership- owned tools at all times
  • Understands and follows federal, state and local regulations, such as those governing the use and storage of chemicals and disposal of hazardous wastes
  • Road-tests heavy truck to quality-check work performed
  • 5+ years of Service Technician experience required
  • A-level qualifications, including Diagnostic, Electrical and Engine Repair
  • Broad knowledge of new vehicle technologies
  • Ambitious, hardworking presence in a team environment
  • Excellent customer service skills
  • Basic computer skills
  • Positive, friendly attitude, along with a customer service mentality
  • Enjoy working in a dynamic environment
  • Ability to collaborate effectively
  • Ability to learn new technology, repair and service procedures and specifications
  • Able to operate electronic diagnostic equipment
  • Minimum high school diploma or GED equivalent required
  • Valid driver's license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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If you have questions, please contact mbutler@bayshoretruckcenter.com