Business Development Manager

Bay Ridge Subaru, located on Cropsey Ave in Brooklyn, N.Y. is looking to hire a responsible and friendly professional to join our rapidly growing team as a BDC Manager. The “right individual” will be courteous, outgoing and possess a strong penchant for keeping our customers completely satisfied. If you are looking for a long-term career, this is your opportunity to join our busy and dedicated team!  Please EMAIL ONLY all resumes/applications to michaelc@bayridgeautos.com.

What We Offer:

• Paid vacation & sick time
• Employee purchase program
• Paid Training
• Growth opportunities

Responsibilities

• Create, maintain and measure the internet and business development processes (for both sales and service)
• Manage a group of customer service representatives in a call center environment
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
• Cultivate engaged, intelligent and consistent staff
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

Qualifications

• 2-3 years of automotive experience
• 3 years of experience as a BDC Manager
• Superior communication skills, both oral and written
• Strong email and phone presence is necessary
• Exceptional leadership skills
• Outstanding organizational skills
• Ability to stay strong and calm in a stressful environment; must thrive under pressure
• Ability to pass pre-employment background check and drug test