Warranty Administrator

We are looking to expand our Vehicle Service team at Barton Ford.

Since 1991, Barton Ford has proudly served the communities of Suffolk, Smithfield, Chesapeake, and Franklin. As a family-owned and managed business, we have established a reputation for integrity and honesty, both within our company and throughout the Hampton Roads business community. We are dedicated to treating our employees and customers with the respect and care that we would want for ourselves. Our team at Barton Ford includes many long-tenured staff members, with some having been with us for over 32 years.

We are seeking individuals of integrity and character who have the relevant background, experience, and/or education. If you are a hardworking team player, we encourage you to apply for this position.

In this role, you will be responsible for tracking warranty claims, processing returns, and investigating product issues. We are looking for someone who excels at multitasking and can thrive in the fast-paced environment of our warranty department. As our company grows, your responsibilities will expand, so we seek a candidate who is passionate about growing with us.

Warranty administrators ensure that the dealership receives payment for warranty work by preparing, submitting, and following up on claims.

Job Responsibilities:

• Processing all warranty paperwork to ensure proper documentation and verify the criteria required by the factory or distributor. 
• Staying updated on all factory recalls and announcements. 
•  Arranging for parts to be shipped to the factory or distributor and promptly resubmitting all rejected claims.
• Assisting with body shop warranty claims and following up on outstanding claims.
• Reconciling all warranty receivables and collaborating with the accounting department to secure payments.
• Tracking all warranty parts by noting the repair order number, the date of replacement, and the date on which the part may be disposed of.
• Maintaining all service and customer records as required by the warrantor.

Job Requirements:

• 1+ year of Automotive warranty clerk experience required
• Warranty administrators should have experience with automotive parts (identification, inspection, classification of component groups, etc.)
• Overall automotive vehicle knowledge
• Good computer skills
• Excellent verbal and written communication skills
• Assist with Used Car Service Tickets

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Computer skills: 1 year (Preferred)

Work Location: In person