Service Manager

Auffenberg Dealer Group
Shiloh, IL
Full Time
$100,000 – $150,000

Job Summary
Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a successful track record of managing service teams. They will also be responsible for driving customer satisfaction, improving operational efficiency and achieving financial objectives.

Compensation & Benefits
This a full-time base plus commission position offering a competitive salary of $100,000 to $150,000 per year, depending on experience. Additional benefits include medical, dental and vision insurance; 401(k) plan; paid vacation and holidays; and opportunity for career advancement.

Responsibilities
• Serve as primary point of contact for service customers
• Manage and coordinate appointment scheduling using the Dealer Group's Automotive software suite
• Monitor customer wait times, service queues / workflow and repair performance
• Motivate and develop service technicians / advisors
• Develop and execute programs to increase service retention and loyalty
• Promote customer satisfaction by ensuring quality standards and customer experience
• Oversee automotive parts and equipment purchases and inventory levels
• Ensure optimal efficiency and safety standards are maintained
• Create and review processes concerning technician training, shop layout, and vehicle safety
• Manage and review access systems for shop entry and customer protection
• Develop and maintain relationships with external service providers for customer referrals

Requirements
• 5+ years experience in Automotive industry with proven success managing service operations
• Excellent interpersonal and problem-solving skills
• Strong understanding of Automotive systems, vehicle maintenance and the sales process
• Proven track record of hands-on leadership and accountability
• Ability to collaborate across multiple departments and stakeholders
• Detail-oriented with excellent written and verbal communication skills

EEOC Statement
Auffenberg Dealer Group is an equal opportunity employer and complies with all applicable state and federal laws regarding discrimination in employment.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Auffenberg Dealer Group

If you have questions, please contact dlovekamp@auffenberg.com