IT Help Desk 1 Intern

IT Help Desk Internship

Location: On-site | Cape Fear Moto Group
Reports To: IT & Information Security Manager
Type: Unpaid Internship (Hands-On Learning Experience)
Schedule: Flexible (Ideal for students or recent graduates)

About the Role

This internship is designed as a hands-on introduction to the real world of IT within a fast-paced automotive dealer group. You will work directly with the IT Manager and gain practical experience supporting day to day technology operations across multiple dealership locations.

This role is learning-focused, not labor-focused. The goal is to expose you to how IT actually operates in a business environment how issues are diagnosed, how systems are managed, and how technology supports sales, service, and operations.

If you’re curious about IT, enjoy problem-solving, and want to see what an IT career really looks like day to day, this internship is a great entry point.

What You’ll Learn

As an IT Help Desk Intern, you’ll gain exposure to:

• How IT supports a multi-location dealership environment

• Real-world troubleshooting (hardware, software, and user issues)

• User onboarding and offboarding processes

• Basic networking concepts and device management

• Ticketing, documentation, and IT workflows

• Cybersecurity fundamentals and best practices

• How technology directly impacts sales, service, and business operations

You’ll work on simple, guided tasks at first and gradually take on more responsibility as your skills grow.

Day-to-Day Responsibilities

Under supervision and guidance, you may assist with:

• Basic help desk support (password resets, software issues, printer issues)

• Setting up new user accounts, email, and devices

• Assisting with workstation setups and equipment deployment

• Performing basic system checks and updates

• Documenting common issues and solutions

• Helping organize IT inventory and equipment

• Shadowing troubleshooting of more advanced issues

• Assisting with small IT projects as learning opportunities

Who This Is For

This internship is ideal for someone who is:

• Considering a career in IT and wants hands-on experience

• Studying IT, Computer Science, Cybersecurity, or a related field

• Recently graduated and looking for real-world exposure

• Curious, reliable, and willing to learn

• Comfortable asking questions and taking feedback

No prior professional IT experience is required.

What You’ll Gain

• Real-world IT experience you can put on your resume

• Exposure to enterprise tools and systems

• One-on-one mentorship from an IT Manager

• Insight into multiple IT career paths (help desk, systems, security, networking)

• A strong understanding of how IT supports business and sales operations

• A professional reference upon successful completion