Regional Director, AIC Operations

Why Join This Opportunity?

This role offers the ability to make a direct impact on patient care delivery and operational success across a growing healthcare network.

• Leadership opportunity across multiple infusion centers
• High visibility role with executive collaboration
• Hybrid work model with travel
• Opportunity to drive growth, efficiency, and scalability
• Competitive compensation and benefits package

About the Role

The Regional Director, AIC Operations is responsible for providing strategic oversight and operational leadership across multiple infusion sites.

Key areas of focus include:

• Operational performance and consistency
• Financial management and profitability
• Workforce planning and leadership
• Patient access and satisfaction
• Growth and expansion initiatives

Key Responsibilities

Operational Leadership

• Oversee operations across multiple infusion center locations
• Drive performance across key metrics:
  • Treatment volume
  • Referral conversion
  • Chair utilization
  • Site profitability
  • Patient satisfaction
• Analyze operational data and KPIs to improve efficiency and outcomes
• Implement standardized workflows and best practices

Team Leadership

• Lead and support multi-site operational teams
• Conduct performance management, coaching, and development
• Support hiring, onboarding, and staff retention efforts
• Foster a culture of accountability, collaboration, and excellence

Financial & Business Management

• Maintain accountability for regional financial performance
• Monitor budgets, P&Ls, and operational spending
• Partner with finance and revenue cycle teams to:
  • Improve reimbursement
  • Reduce denials
  • Optimize collections
• Identify opportunities to increase revenue and reduce costs

Compliance & Quality

• Ensure compliance with all regulatory and accreditation standards
• Conduct site visits, audits, and performance reviews
• Support patient safety and quality initiatives
• Maintain readiness for surveys and inspections

Strategic Growth

• Support new site openings and expansions
• Assist with operational readiness for acquisitions and integrations
• Identify opportunities for growth and improved patient access

Qualifications

Required

• Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience)
• Experience in healthcare operations or multi-site leadership
• Strong understanding of:
  • Operational metrics
  • Financial performance
  • Staffing models
• Experience leading distributed or hybrid teams
• Strong analytical and problem-solving skills
• Ability to travel regularly

Preferred

• Experience in infusion services, ambulatory care, or specialty healthcare
• Experience supporting multi-site growth or expansion
• Knowledge of revenue cycle operations and reimbursement models
• Experience with process improvement initiatives (Lean, Six Sigma)