Client Experience Specialist

About the Role

ATC Healthcare of Las Vegas is seeking a compassionate, organized, and people-focused Client Experience Specialists to enhance communication, satisfaction, and engagement among clients, caregivers, and families within our home healthcare organization. This role plays a key part in strengthening relationships, improving client retention, supporting caregivers, and ensuring overall satisfaction with our services.

Key Responsibilities

• Build strong relationships with clients, families, and caregivers to promote satisfaction and trust.
• Conduct regular outreach calls, check-ins, and surveys to assess the client experience and identify support needs.
• Serve as a liaison between clients, caregivers, scheduling teams, and leadership to resolve concerns quickly and professionally.
• Support onboarding and orientation of new clients and caregivers, ensuring a smooth transition into services.
• Track engagement metrics, feedback, and trends to help improve service delivery.
• Coordinate recognition programs, engagement events, and retention initiatives for caregivers.
• Maintain accurate documentation of interactions and follow-up actions.
• Collaborate with clinical and administrative teams to support care plans and ensure service quality.
• Assist with marketing and community outreach efforts as needed.

Qualifications

• Experience in home healthcare, healthcare, customer service, social services, or related field preferred.
• Excellent communication, active listening, and interpersonal skills.
• Strong organizational and timemanagement abilities.
• Empathy, patience, and a genuine desire to support clients and caregivers.
• Ability to problemsolve and escalate issues appropriately.
• Proficiency in Microsoft Office and/or home care management software (preferred).
• High school diploma required; associate’s or bachelor’s degree in healthcare, social work, or related field preferred.

Key Competencies

• Customer Service & Relationship Building
• Conflict Resolution
• Emotional Intelligence
• Cultural Sensitivity
• Team Collaboration
• Professional Communication

ABOUT US

For more than 40 years, ATC Healthcare has provided leading nurses and healthcare professionals to hospitals and facilities nationwide.  Healthcare systems around the U.S., including municipal health systems, multi-unit senior care companies, governments, school systems, VMS and MSP vendors trust us to deliver more than 100,000 nurses and other healthcare professionals on-demand.  If you have a track record of success in healthcare, we want you to join us!

We offer the following benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• Referral program
• Tuition reimbursement
• 401k Plan
• Flexible Schedules
• Life insurance
• Disability insurance
• Identity theft insurance
• Compensation $20/hour