Service Advisor

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.  Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay

• Flexible Working Hours

• Health, Dental, Vision Insurance

• PTO & Sick Leave

• Employee Discounts

  Astoria Ford is seeking a dedicated and customer-focused Service Advisor to join our team in Warrenton, OR. In this role, you will be the primary point of contact between our service department and our valued customers, ensuring an exceptional service experience and helping to maintain the high standards of our dealership.

  Responsibilities

  • Greet customers promptly and courteously, providing exceptional customer service throughout their visit.
  • Listen carefully to customers' concerns and vehicle issues, accurately documenting and communicating them to the service technicians.
  • Provide estimates for service and repair work, explaining necessary services and costs clearly to customers.
  • Schedule service appointments and coordinate with the service team to ensure timely completion.
  • Keep customers updated on the status of their vehicle and any additional services recommended by technicians.
  • Manage service records and maintain a clean and organized work environment.
  • Ensure compliance with all company and regulatory policies and procedures.

  Requirements

  • Previous experience as a Service Advisor or in a customer service role within the automotive industry is preferred.
  • Strong communication and interpersonal skills with an ability to handle difficult situations professionally.
  • Excellent organizational skills and attention to detail.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic knowledge of automotive systems and repairs is a plus.
  • Proficient with computer applications and service management software.
  • Reliable transportation to Warrenton, OR location.

  Benefits

  • Competitive monthly compensation ranging from $4,000.00 to $6,000.00, paid semi-monthly.
  • Opportunities for growth and professional development.
  • Supportive and dynamic work environment.
  • Employee discounts and special incentives available.

  About the Company

  Astoria Ford is a well-established automotive dealership committed to providing top-quality vehicles and exceptional service to our community in Warrenton, OR. Our team values integrity, customer satisfaction, and continuous improvement. Join us and be part of a company where your contributions make a difference every day.

Service Advisor Responsibilities:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus

• Ability to identify the problem quickly

• Knowledge of automobiles

• Proven record of achieving exceptional customer satisfaction

• Past experience as a service advisor, assistant lane manager or service consultant

• Very energetic personality 

• A desire for a long-term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Minimum of 1 year in service department

• Ability to lift 50 pounds and work on your feet for extended periods of time

• Ability to work in a fast-paced environment

• Basic computer skills

• Positive, friendly attitude 

• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.