Service Advisor

Arrowhead Lexus
9238 West Bell Rd, Peoria, AZ
Full Time
$80,000 – $120,000 a year

Job Summary: Arrowhead Lexus looking for a Service Advisor to join our team! The right candidate will have automotive service advisor experience. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Compensation: $80,000 - $120,000 (base, commission, and bonuses)

Hours: full time 7am - 6pm Monday - Friday and every other Saturday 8am-3pm

Benefits:

Medical and Dental Insurance
401k + Match
Career Growth Opportunities
Employee Discount

Responsibilities:

Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate

Qualifications:

High school diploma or equivalent
Valid AZ driver’s license & good driving record
Accredited training in service advisor skills, customer satisfaction, and quality control preferred
Automotive service advisor experience
Ability to relate with our established customer base
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers and knowledge of dealership software

About Us: The Berge Automotive Group is a well-respected, family-owned auto dealership group in the metro Phoenix , East valley and surrounding markets. We have been selling and servicing vehicles for over five decades! We recognize that our team members are our greatest resource. The efforts of talented and skilled people have made and continue to make our success possible! Creating clients for life is the hallmark of our business mission.

We require a valid AZ driver's license, good driving and the ability to pass a pre-employment background check and drug screen (not including THC).

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Arrowhead Lexus