Front Desk Agent/Night Auditor

Description of the Role:

The Front Desk Agent/Night Auditor at Arlo Chicago is responsible for providing excellent customer service to guests, handling check-ins and check-outs, and maintaining accurate financial records during their shift.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Handle guest check-ins and check-outs efficiently
• Answer and direct phone calls
• Manage reservations and room assignments
• Process payments and maintain accurate financial records
• Offer assistance and information to guests about hotel facilities and services
• Resolve guest complaints and ensure guest satisfaction
• Maintain a clean and tidy front desk area
• Process invoices, post checks to vendors and distribute employee checks
• Reconcile accounts
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audit

Requirements:

• Prior experience in a customer service role/Night Auditor
• Knowledge of hotel property management systems
• Proficient in using computers and software applications
• Strong communication and interpersonal skills
• Ability to work well under pressure and handle difficult situations
• Flexibility to work night shifts and weekends
• High school diploma or equivalent
• Opera Cloud a Plus
• Hotel Experience

Benefits:

• $23 per hour compensation
• Opportunity for career growth and development
• Healthcare benefits
• Paid time off and vacation
• Employee discounts

About the Company:

Arlo Chicago is a renowned hotel located in the heart of Chicago, Illinois. We are committed to providing an exceptional guest experience through our modern facilities and top-notch service. Join our team and be a part of our success story.

Apply now to join Arlo Chicago as a Front Desk Agent/Night Auditor!

Arlo is an equal-opportunity workplace, committed to providing an inclusive and welcoming environment for all employees. The company values diversity and ensures that employment decisions are made without discrimination based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.