Bellperson - Arlo Hotels

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Bell Attendant. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"..... This position is responsible for representing Arlo and setting the tone for a guests experience. Welcoming guests to the hotel; opening doors; providing luggage assistance; assisting with valet parking and Front Desk Support.

RESPONSIBILITIES AND AUTHORITIES:

· Always treat guests with courtesy and respect in a variety of situations

· Honesty & Integrity

· Delivers outstanding service and creates memorable experiences.

· Handles guest complaints promptly and professionally.

· Reports guest concerns or comments to the Manager on Duty.

· Establishes and develops long term customer relationships providing value and profitability.

· Coordinates and multi-tasks job duties in an active environment

· Assists with summoning the third-party valet service to park guests' vehicles.

SPECIFIC DUTIES: Greeting and Welcoming Guests

· Always greets guests in a friendly manner.

· Speaks in clear and discreet sentences.

· Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.

· Opens vehicle doors and greet guests.

· Uses the guest's name whenever possible and maintains a professional demeanor at all times.

Luggage Assistance

· Assist arriving guests with luggage upon entering and exiting the building.

· Escort guests to their room and handles luggage.

· Secure and stores luggage for guests.

· Retrieve luggage for departing guests.

· Lifts luggage and uses bell carts to assist guests.

Arrivals and Room Moves

· Escorts guests to their room with luggage.

· Familiarizes guests with in-room facilities, TV, Thermostat, lighting, and features in the room.

· Conducts guest's orientation of outlets, fitness center, general area attractions, etc.

· Coordinates with Front Desk in regard to room moves.

Guest Interaction

· Maintains good posture when interacting and greeting guests.

· Assists and coordinates with Front Desk for any special requests.

· Familiarizes themselves with all VIPs and Arrivals

· Assists with guest requests, errands, deliveries, etc.

Other Guest Services

· Reports any guest concerns or comments to the Rooms Division Manager and Assistant Manager.

· Checks messages, mail, and Movement of the Day

· Assists Front Desk and Night Audit when necessary.

· Overnight duties include hotel patrols, deliveries, and room service.

· Delivers guests packages, parcels, and newspapers.

· Cleans and tidy's the bell closet and carts.

· Calls for vehicles from the parking garage.

· Assists in calling and retrieving cabs for guests upon request.

· Any other requests of duties from management.

REQUIREMENTS:

· Hotel experience preferred.

Education

· Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

· Minimum 6 months customer service experience

Special Requirements

· Must be able to lift up to 30lbs and stand for long periods of time