Bell Attendant

Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Bell Attendant.  Are you passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!! Here at Arlo, we strive to create a sense of awe that leaves those we touch wanting more”….. 

This position is responsible for representing Arlo and setting the tone for a guest's experience. Welcoming guests to the hotel, opening doors, providing luggage assistance, assisting with valet parking, and providing Front Desk Support.

RESPONSIBILITIES AND AUTHORITIES:

• Always treat guests with courtesy and respect in a variety of situations
• Honesty & Integrity
• Delivers outstanding service and creates memorable experiences.
• Handles guest complaints promptly and professionally.
• Reports guest concerns or comments to the Manager on Duty.
• Establishes and develops long-term customer relationships, providing value and profitability.
• Coordinates and multi-tasks job duties in an active environment
•  Assists with summoning the third-party valet service to park guests’ vehicles.

SPECIFIC DUTIES

Greeting and Welcoming Guests

• Always greet guests in a friendly manner.
• Speaks in clear and discreet sentences.
• Position yourself at the main entrance to open and hold the door for all guests entering and leaving the building.
• Opens vehicle doors and greets guests.
• Uses the guest’s name whenever possible and maintains a professional demeanor at all times.

Luggage Assistance

• Assist arriving guests with luggage upon entering and exiting the building.
• Escort guests to their room and handle luggage.
• Secure and store luggage for guests.
• Retrieve luggage for departing guests.
• Lifts luggage and uses bell carts to assist guests.

Arrivals and Room Moves

• Escorts guests to their room with luggage.
• Familiarizes guests with in-room facilities, TV, Thermostat, lighting, and features in the room.
• Conducts guests’ orientation of outlets, fitness center, general area attractions, etc.
• Coordinates with Front Desk regarding room moves.  

Guest Interaction

• Maintains good posture when interacting and greeting guests.
• Assists and coordinates with the Front Desk for any special requests.
• Familiarize themselves with all VIPs and Arrivals
• Assists with guest requests, errands, deliveries, etc.          

Other Guest Services

• Reports any guest concerns or comments to the Rooms Division Manager and Assistant Manager.
• Checks messages, mail, and Movement of the Day
• Assists Front Desk and Night Audit when necessary.
• Overnight duties include hotel patrols, deliveries, and room service.
• Delivers guests' packages, parcels, and newspapers.
• Cleans and tidies the bell closet and carts.
• Calls for vehicles from the parking garage.
• Assists in calling and retrieving cabs for guests upon request.
• Any other requests for duties from management.

REQUIREMENTS:

• Hotel experience preferred.

Education:    

• Any combination of education and experience that provides the required skills and knowledge for successful performance would qualify. Typical qualifications would be equivalent to:
• Minimum 6 months of customer service experience

Special Requirements:

• Must be able to lift up to 30lbs and stand for long periods of time.

Disclaimer: This job description is a broad summary of the duties, activities, and responsibilities required of the employee for this job. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

 EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.