Member Experience Manager

Anytime Fitness is considered to be a premier place to work within the industry, where our mission is to help Make Healthy Happen®! We are seeking a highly motivated individual with a passion for helping others improve their lives through health and fitness. This is a position to help grow our club by working in a creative, fun and upbeat atmosphere where every day is different.

Member Experience Manager

An Anytime Fitness Member Experience Manager (MXM) is responsible for helping all members “Make Healthy Happen.” The MXM serves as a ‘guidance counselor’ to all members of the club, ‘educator and mentor’ for all training staff, and ’strategist’ for owner/manager. The MXM’s ultimate role is to manage the entire club. The position will be in charge of the entire club. The MXM will be responsible for handling the Member Onboarding Process which includes contacting the propect, touring the prospect, selling coaching packages, conducting the fitness consultation, determining the right combination of personnel and tools for each member, and managing the customer experience to ensure meaningful touch points for the lifetime of the member.

What we offer:

• Robust compensation plan which will include a base salary and unlimited sales commissions opportunities
• PTO and holiday pay
• Future career opportunities within multiple Anytime Fitness locations

Responsibilities

• Follow up on sales leads and build a pipeline of prospective new members
• Actively participate in community-sponsored events and other outside opportunities to promote the club
• Network within the fitness industry and other outside industries to drive recognition and interest in the club
• Give tours to prospective member and enrolling prospects after tour process
• Provide good member service to members and prospective members and assist in resolving issues that arise.
• All other duties as assigned: leading 1:1, small group, and team training sessions
• Complete fitness consultations for new and existing members

Qualifications

• Current CPR, AED and personal training certification(s) are required as is a current nationally recognized certification such as NASM or ACE
• Previous PT experience is required in either a fitness facility or private training environment
• Previous sales experience in the fitness industry
• Previous experience with fitness club management software (Club O/S, Club Ready, apps like My Fitness Pal all a plus)
• Desire to be in sales and willing to call prospects and market our club membership and personal training
• Superior communication skills (verbal & written) with the ability to connect with people while motivating them to achieve their goals
• Positive attitude with the ability to be coachable and adaptable to changes within the industry
• Ability to coach and lead others to achieve goals
• Empathy and compassion and wanting to motivate and help members

REQUIRED CERTIFICATION & EXPERIENCE

• Accredited Certification:  ACSM, ACE, NASM, NSCA, etc.
• Current CPR/AED
• Personal training experience:  2+ years preferable

BENEFITS

• Competitive base salary ranging $40,000 - $50,000 based on experience with opportunity to earn sales commissions.
• Opportunity for growth & development within the company.
• Health Benefits - HRA for qualified employees.
• Paid Time Off
• Holiday Pay
• 401K
• Tuition assistance to obtain NASM Personal Training Certification
• Uniforms provided, fitness casual dress code
• Gym membership

This is a full-time position for the experience fitness professional who is certified, wants to coach and lead a team. Must be available morning or evenings and some Saturdays, as we do not have typical 9-5 hours. Only serious inquiries please.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.