Service Advisor

Antwerpen Automotive
8065 Ritchie Hwy, Pasadena, MD
Full Time
$50,000 – $100,000 a year

Hiring Immediately - Experienced Service Advisor

Company Story:

At Antwerpen Automotive, we believe in taking care of our team. We know that having the right talent in the right place is the first step to having a productive work environment and a successful company. It starts with our people. When you join the Antwerpen Family, not only will you receive incredible benefits and a competitive salary, but you will also receive opportunities to grow.

Job Description:

Antwerpen VW is seeking an experienced automotive Service Advisor to develop lasting customer relationships and provide our clientele with product solutions that best meet their needs. The Service Advisor plays a pivotal role in our service department’s point of contact with our customers. They identify our customers' problems and arrange for the appropriate service. Then they set and manage expectations internally and externally until the project is completed. The ideal candidate is reliable and possesses excellent communication skills as well as prior experience in a similar role.

Job Duties/Responsibilities:

Understand and identify our customers’ automotive problems
Arrange and schedule appropriate service solutions
Prioritize essential services when scheduling jobs
Offer customers a variety of options to meet their needs
Set and manage the expectations of both our customers and mechanics regarding each service request
Continuously keep the customer updated on repair needs and completion times
Distribute work between technicians efficiently
Take ownership of the customers’ experience by going above and beyond to leave a positive impression
Remaining up to date on our service products and offers

Qualifications:

A valid driver's license and a clean driving record
Excellent interpersonal and customer service skills
Consistent attention to detail
Able to capable communicate with a variety of personnel
Must be able to maintain an organized schedule
Professional demeanor
Ambitious and eager to learn the intricacies of any new or existing service products
Able to reliably complete tasks on time
Must have the ability to multitask in a fast-paced environment
Previous experience in a customer facing automotive service role (required)

Benefits:

Paid Vacation after 1 year
Sick leave available upon hire
Excellent Health, Vision, Dental, Disability Insurance and more
401(k)

How to Apply:

If you meet the qualifications and are ready to take on a leadership role in the automotive sales industry, we invite you to apply. Please submit your resume and be ready to explain why you’re the right fit for this position.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace.

Join our team and drive your career forward with the Antwerpen Auto Group. We look forward to having you on board!

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Antwerpen Automotive