IT Support Tech

Anderson Auto Group is searching for a new team member!  The IT Support Tech will support our entire Grand Island market.  This is a great opportunity for a motivated, customer service driven individual to start a rewarding career. 

At Anderson Auto Group we truly believe that PEOPLE MATTER! We are committed to demonstrating this by treating both our employees and customers like members of the Anderson family. With a mission bigger than ourselves we have the opportunity to impact people in our stores, our communities, our industry, and our world. 

JOB TITLE:  IT Support Tech

Essential Job Functions: 

1. Organization Technology Use (30%) 

• Recognize the company’s composition and procedures 

• Assess technology and technological processes 

• Streamline processes 

1. Routine Maintenance (30%) 

• Installing/configuring new computers/telephones 

• Repairing/upgrading PC hardware and software 

• Troubleshooting printers/scanners/copiers 

• Maintaining inventory of equipment and supplies (cables, adapters, etc.) 

1. Infrastructure Support (10%) 

• Building and installing cables 

• Researching, learning, and evaluating new software 

• Documenting systems 

1. End User Support (30%) 

• Diagnosing hardware and software problems 

• On-call when needed 

• Training staff 

• Document, prioritize, and track requests. 

Job Specifications: 

• Must be able to manage time effectively. 

• Must be highly energetic, motivated, and posses the ability to work effectively in a team environment. 

• Work pro-actively to resolve problems. 

• Available to travel to and resolve issues in the stores whenever it is necessary. 

• Commitment to continual improvement of support process and standards. 

Qualifications/Employment Standards: 

• Associates degree in the IT discipline or relevant experience 

• Excellent organizational and prioritization skills. 

• Excellent customer service skills. 

• Must be able to articulate/communicate clearly, professionally and effectively with people of various levels of computer/systems experience. 

• Strong knowledge of Windows software products. 

• Knowledge of CRM and DRM software a plus. 

• Excellent problem analysis and troubleshooting skills required. 

• PC imaging/formatting skills. 

• Networking skills. 

Supervision Received: (breakdown by percentage) 

• 10%  Direct 

• 30%  General 

• 60%  Independent Judgment 

Prerequisites: As part of our application process, all applicants will be required to pass a pre-employment drug screen and background check. Applicants must be at least 18 years of age and be authorized to work in the U.S. A valid driver’s license is also required. Anderson Auto Group is EEOC compliant.