Service Express Advisors

About Us

Ancira Auto Group is a family-owned automotive dealer group known for our commitment to excellence, integrity, and customer service—and for supporting our employees with strong leadership, growth opportunities, and a collaborative team environment.

Job Description

Ancira VW seeking an Express Service Advisor with a drive for achieving exceptional customer care. This role is dedicated to the intake of Express Service Requests and timely execution.  The Career Path for this position most often leads to Service Advisor, with commensurate pay increase opportunity for work sold. The most capable Service Advisors often earn opportunity for Service Management.

Pay: $48,000-100,000 Typical Annual Average Compensation

Tuesday - Friday 8am-7pm, Saturday 8am-3pm

Benefits

• Health, Dental & Vision Insurance
• Disability Insurance, Life Insurance, and Mental Health Care
• Paid Time Off
• Paid Holidays
• 401k with Employer Match 
• Employee Discounts

Responsibilities

• Manage intake of Express Service customer requests
• Ensure timely and accurate execution of Express Service work
• Provide outstanding customer communication and care throughout the service process
• Support service department goals related to efficiency, quality, and customer satisfaction
• Build trust and long-term relationships with customers

Qualifications

• Minimum 1 year of automotive-related experience (Customer Service, Service Advisor, Estimator, or similar)
• Strong customer service and communication skills
• Bilingual English/Spanish a plus
• Quality-focused, detail-oriented, and coachable mindset
• Current, valid driver’s license required
• Must meet insurability requirements
• Must be legally eligible to work in the United States
• Subject to random drug testing

What We Offer

• Full-time position (benefits eligibility; waiting period may apply)
• Opportunity for internal promotion and career advancement
• Supportive, team-oriented work environment

EOE