Internet Business/Sales Development Center Associate (BDC)

Automotive Business Development (BDC) Sales Coordinator

About Us

Ancira Auto Group is a family-owned automotive organization built on integrity, customer service, and long-term success. We are committed to creating exceptional customer experiences while providing employees with strong leadership, professional growth opportunities, and a collaborative team environment.

Position Overview

Ancira-Winton Chevrolet is seeking an energetic, customer-focused Automotive Business Development (BDC) Sales Coordinator to join our team.

As a BDC Sales Coordinator, you are often the first interaction a customer has with our dealership. Your professionalism, responsiveness, and communication skills help create a positive first impression while connecting customers with the right vehicle and the right sales professional.

This position plays a critical role in managing internet leads, inbound calls, online inquiries, appointment scheduling, and customer follow-up. Success in this role requires excellent communication skills, strong attention to detail, a positive attitude, and the ability to thrive in a fast-paced environment.

Schedule

• Rotating weekday shifts:
  • 8:30 AM - 6:00 PM
  • 10:00 AM - 7:00 PM
  • 12:00 PM - 9:00 PM
• Saturdays: 9:00 AM - 7:00 PM
• Sundays Off
• One scheduled weekday off (Tuesday, Wednesday, or Thursday)
• Monday team meetings at 8:30 AM are required

Benefits

• Health, Dental & Vision Insurance
• Disability Insurance
• Life Insurance
• Mental Health Care Benefits
• Paid Time Off
• Paid Holidays
• 401(k) with Employer Match
• Employee Assistance Program
• Employee Vehicle Purchase and Service Discounts

Responsibilities

• Serve as the first point of contact for prospective customers
• Respond promptly and professionally to internet leads, inbound phone calls, text messages, and online inquiries
• Schedule, confirm, and follow up on customer appointments
• Assist customers in identifying vehicles that meet their needs and interests
• Develop and maintain a working knowledge of Chevrolet vehicles, used vehicle inventory, features, capabilities, towing capacities, and available programs
• Accurately document customer interactions, appointments, and outcomes in CRM and dealership systems
• Assign leads and appointments according to dealership processes
• Follow established phone, email, text, and follow-up workflows
• Maintain awareness of current incentives, special programs, inventory availability, and dealership updates
• Direct non-sales inquiries to the appropriate department
• Provide a positive, professional customer experience in every interaction
• Resolve customer concerns with professionalism, integrity, and urgency
• Utilize CRM, lead management, communication, and dealership technology systems accurately and efficiently
• Collaborate with Sales Associates, Sales Managers, Service personnel, and fellow BDC team members to support dealership goals
• Answer and route incoming calls using approved dealership standards

Qualifications

• Strong verbal, written, and interpersonal communication skills
• Professional phone presence and customer-service mindset
• Excellent listening, typing, and data-entry skills
• Strong grammar, spelling, and written communication abilities
• Previous customer service, sales, call center, hospitality, or retail experience preferred
• Ability to manage multiple customer interactions simultaneously while maintaining accuracy and professionalism
• Proficiency with computers, web browsers, email, and Microsoft Office applications
• Ability to learn and effectively utilize CRM and dealership software platforms
• Dependable attendance and punctuality
• Positive attitude, coachability, and a desire to succeed
• Ability to remain professional and productive in a fast-paced, high-volume environment
• Personal cell phone usage must be limited to work-related communication during scheduled work hours

Why Join Ancira-Winton Chevrolet?

We are a high-volume dealership committed to exceptional customer service, strong relationships, and doing business the right way. If you enjoy helping people, communicating with customers, and being part of a team-focused environment, we encourage you to apply.

Ancira Auto Group is an Equal Opportunity Employer (EOE).