BDC Manager

Position Overview: The BDC Manager will be responsible for overseeing and optimizing the daily operations of the Business Development Center. You will lead a team of BDC representatives, ensuring that they are efficiently generating leads, setting appointments, and providing high-quality customer interactions. This position requires strong leadership skills, an understanding of sales processes, and a focus on customer satisfaction.

Key Responsibilities:

• Manage and supervise the BDC team to ensure the efficient and effective execution of all sales and customer service initiatives.

• Develop and implement strategies to increase lead generation, conversion rates, and overall sales performance.

• Monitor and evaluate the performance of the BDC team using key metrics such as call volume, lead quality, appointment setting, and customer satisfaction.

• Provide ongoing training, coaching, and motivation to BDC staff to meet and exceed individual and team targets.

• Collaborate with other departments, such as sales and marketing, to ensure smooth communication and alignment of goals.

• Handle inbound and outbound customer inquiries via phone, email, and chat, ensuring high levels of professionalism and responsiveness.

• Review and report on key performance indicators (KPIs) and implement corrective actions as needed to achieve business objectives.

• Foster a positive work environment focused on teamwork, accountability, and continuous improvement.

Requirements:

• Proven experience in a BDC or sales management role, preferably in the automotive industry.

• Strong leadership, coaching, and mentoring skills with the ability to motivate a team to achieve sales and performance goals.

• Excellent communication skills, both written and verbal.

• Ability to analyze performance data and develop strategies to improve results.

• Highly organized with strong time management skills and attention to detail.

• Proficient in CRM software, MS Office Suite, and other relevant tools.

• Customer-focused mindset with a passion for delivering exceptional service.

• Ability to thrive in a fast-paced, target-driven environment.

Preferred Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field (preferred).

• Previous experience in a management role within a call center or customer service environment.

• Knowledge of digital marketing strategies, including social media and email campaigns.

What We Offer:

• Competitive salary with performance-based bonuses.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Career advancement opportunities in a growing company.

• A dynamic and supportive work environment.

How to Apply: Please submit your resume and a cover letter outlining your qualifications and why you would be a great fit for the BDC Manager position!