Operations Manager

Operations Manager / Director of Operations
Spach & Associates in Calabasas, California

About Us
Spach & Associates is a leading financial advisory group dedicated to helping individuals and families achieve their financial goals through comprehensive planning, strategic investment management, and highly personalized service. We are committed to operational excellence, client satisfaction, and the professional growth of our team.

Position Overview
We are seeking a highly experienced and strategic Director of Operations & Client Service to drive operational efficiency, lead client service excellence, and oversee the professional development of our service teams. This pivotal leadership role bridges client relationship management with business operations, ensuring accuracy, scalability, and a seamless client experience aligned with our growth strategy.

Key Responsibilities

Client Service & Transition Management

• Oversee the seamless transition of select client relationships to team advisors, ensuring continuity of service.
• Develop and implement client segmentation strategies to match clients with the right service model.
• Lead the execution of client service models, operational workflows, and technology solutions to enhance efficiency and client satisfaction.

Operational Leadership & Process Optimization

• Structure workflows and allocate resources to ensure thorough, accurate, and timely delivery of client solutions.
• Document, manage, and refine operational systems for efficiency, scalability, and compliance.
• Establish quality control measures and checks to maintain high standards of accuracy and data integrity.
• Lead weekly and monthly operational planning cycles for service providers.

Performance Management & Team Development

• Set clear expectations, track progress, and provide regular feedback for team members.
• Facilitate operational forecasting and planning sessions to optimize resources and workflow.
• Conduct quarterly performance reviews, focusing on measurable outcomes and professional growth.
• Create career development paths and performance improvement strategies.

Financial & Business Health

• Monitor KPIs related to client retention, service efficiency, compliance, and operational accuracy.
• Identify opportunities to improve operational profitability while maintaining service excellence.

Key Performance Indicators (KPIs)

• Client Success: Retention rates, AUM and GDC growth, client satisfaction, successful transition completion.
• Operational Excellence: Process efficiency, reduced error rates, compliance audit results, timely planning execution.
• Team Performance: Employee engagement, retention, completion of development plans, performance review outcomes.

Risk Management

• Oversee operational compliance to minimize risk and ensure adherence to industry regulations.

Qualifications

• Bachelor’s degree in business, finance, or related field.
• 5+ years of leadership experience managing service operations, preferably in financial services.
• Proven track record in optimizing operational processes and managing client service models.
• Exceptional organizational skills, attention to detail, and commitment to accuracy.
• Strong leadership, communication, and problem-solving abilities.

Salary

• Exempt role
• $120,000 – $150,000 annually, commensurate with experience and qualifications.

Benefits

• Option to participate in 401K with a 6% match - eligible after six months of service.
• Option to participate in group disability policy.

How to Apply
Interested candidates should submit their resume along with a cover letter detailing their qualifications, leadership experience, and interest in the role.

Equal Opportunity Employer
Spach & Associates is an equal opportunity employer and welcomes applicants from all backgrounds.