Position: Lead Carpet Technician     

Reports To: Water Division Manager

Job Description:

Lead carpet technicians serve as both carpet cleaning technicians and also as water damage restoration technicians. Lead technicians serve as a customer service representative and need to represent the Company in a professional and courteous manner.

Personnel Responsibilities:

Lead carpet technicians are responsible for carpet technician helpers when they are assigned to them. They must consider the helpers safety and actions at all times.

Essential Functions

• Analyze the floor coverings within a building and utilize the appropriate cleaning method to maximize results
• Provide outstanding customer service
• Evaluation a structure after a water damage and implement the Vortex Drying method utilizing the appropriate equipment to rapidly dry the structure
• Quote cleaning prices for residential and commercial cleaning projects
• Increase direct revenue by selling related services. i.e.) upholstery cleaning
• Increase indirect revenue by selling additional services i.e.) duct cleaning
• Maintain your assigned vehicle from a mechanical and cleanliness standpoint. This includes scheduled maintenance to the cleaning unit
•  Maintain division equipment from a mechanical and cleanliness standpoint to  ensure a constant state of readiness
• Complete daily paperwork in a timely manner and submit for billing
• Bring suggestions for service improvements and new service opportunities to your supervisor

CORE COMPETENCIES

   Ability to effectively communicate verbally and in writing

   Ability to give creative solutions to meet customer needs

   Ability to analyze floor coverings and develop a cleaning plan best suited to their needs

   Manage difficult or emotional customer situations; solicit feedback from customer

   Work with others as a functional team member

    Adhere to company policies, manuals and procedures

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

    Required to stand, walk and sit for extended periods

    Must frequently lift and/or move fifty pounds or greater

    Must occasionally work in confined spaces

    Must occasionally work in heights of ten feet or more

    Must occasionally work for extended periods of time

    Must be willing to work holidays, weekends and overtime as needed

    Must be able to meet DOT requirements