Customer Service Representative

Customer Service Representative

Snoqualmie, Washington

A Customer Service Representative (CSR) at American Leak Detection may work out of our office or remotely. A CSR is responsible for answering customer questions as well as efficiently scheduling the customer's appointments and dispatching and routing our technicians for their daily jobs. We serve residential, commercial and municipal customers throughout Snoqualmie, Washington.

Core Responsibilities:

• Answering the phones
• Explaining our services to potential clients
• Manage the customer experience
• Scheduling of Appointments
• Dispatch, Routing, and Scheduling of jobs for our ALD technicians

Requirements:

• Excellent customer service and telephone skills
• Excellent written and oral communication skills
• Proficiency in Microsoft Office Suite
• Experience in the plumbing, restoration, or construction industries is a plus, as is Salesforce experience

About the Company:
American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

Job Type: Full-time

Salary: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability