Customer Service Representative/Dispatcher

About us
American Leak Detection is the industry leader in accurate, non-destructive detection of hidden water, sewer, gas, and swimming pool leaks. We set the standard for non-invasive leak detection and repair using proprietary methods developed over 40+ years and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals from plumbers and insurance adjusters to property managers and municipal water districts. Our local, family-owned company has proudly served San Francisco and the East Bay for more than 38 years.

Join our Team!
Our rapidly growing company is waiting for you to join our team as a Customer Service Representative / Dispatcher
This is a Full-Time, Year-Round Position at our Pinole, CA headquarters

Benefits:
At American Leak Detection of the East Bay and San Francisco, we value our team and appreciate their hard work. They are the reason for our success. In addition to promoting a strong work/life balance, we pride ourselves on supporting our employees and providing comprehensive training as well as the following benefits.

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA (Health and Savings Account)
• Life Insurance
• Simple IRA/401(k) plan with matching
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Advancement Opportunities
• Employer-paid training and continuing education

Job Type: Full-time Monday – Friday (No Weekends!)

Salary: $39,500 - $48,000 ($19 - $23 hourly) depending on experience

As a Customer Service Representative and Dispatcher, you are a key member in upholding our service philosophy to provide the highest level of customer service. Though not required experience in the Plumbing, Restoration, HVAC, or Construction industries is a plus!

Your Responsibilities as a Customer Service Representative and Dispatcher include:

• Quickly and efficiently answering incoming calls in professional and courteous manner
• Actively listening to the customer to learn about their situation and how we can help them
• Prioritize and coordinate the scheduling and routing of services to our team of technicians
• Dispatching jobs and updates to technicians in the field
• Coordinate any adjustments in schedule with customers and service technicians
• Provide sales support and recommendations

The qualifications of a Customer Service Representative and Dispatcher include:

• Ability to deliver excellent customer service
• Strong written and verbal communication skills
• Strong telephone and computer skills
• Experience scheduling and routing teams of technicians
• Detail-oriented with strong data entry skills
• QuickBooks and Salesforce knowledge is a plus!
• Covid-19 vaccination is required
• Must pass a Background check for our insurance requirements
• Fluency in Spanish is not required but is a plus!

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If this sounds like you, please send your resume ensuring that it includes a valid phone number and email address in response to this posting.

NOTE: To be considered you MUST complete the Skills Tests for this position, or your application will automatically be rejected. This position requires attention to detail.

American Leak Detection of the East Bay and San Francisco is an equal opportunity employer.
This is a job for which military-experienced candidates are encouraged to apply.
Open to applicants who do not have a college diploma.

Job Type: Full-time

Work Location: In person

Experience:

• Customer service: 2 years (Required)