Customer Service Representative

The Customer Service Representative at American Leak Detection of Wisconsin is responsible for answering customer questions, scheduling appointments,  dispatching/routing our technicians for daily jobs and generating reports and invoices for the work performed out in the field. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the state. 

Benefits for our Customer Service Reps (CSRs):

• Paid time off
• Ability to work remotely once training is completed
• Salary: $18.00 - $25.00 per hour (based on experience)

Customer Service Reps (CSR) Core Responsibilities:

• Answering customer phone calls
• Explaining our services to potential clients
• Managing the customer experience
• Scheduling of appointments
• Dispatch, routing, scheduling of jobs for our technicians, and generating reports using our office software system
• Shift: 8 hour daytime shift, full-time (some flexibility of hours may be available)
• Availability: General workday is Monday through Friday

Customer Service Representative (CSR) Qualifications:

• Excellent customer service and telephone skills
• Excellent written and oral communication skills
• Proficiency in Microsoft Office Suite
• Experience in the plumbing and pool industries - a plus but not required
• Experience using QuickBooks is a plus but not required

About American Leak Detection:
American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.