Client Care Specialist

Always Best Care Senior Services – Dallas, TX

Position Type: Full-Time
Reports To: Operations Manager

About Us

Always Best Care Senior Services has been providing trusted home care services in the Dallas/Fort Worth area for over 17 years. Our mission is to deliver compassionate, reliable care that enhances the lives of our clients and their families. We are expanding our Client Services Department and are seeking a dedicated Client Care Specialist to join our team.

Position Summary

The Client Care Specialist plays a vital role in ensuring the highest quality of care for our clients. This position focuses on in-person client support, assessments, care plan updates, and supervisory visits. The Specialist will serve as the bridge between clients, caregivers, and the administrative team to ensure client satisfaction and safety.

Key Responsibilities

• Conduct New Client Assessments within the first 24 hours of care.

• Complete and maintain care plan updates and medication list updates in a timely manner.

• Perform regular supervisory visits with clients and caregivers to ensure compliance and satisfaction.

• Visit clients following significant incidents, including falls or hospitalizations, and update care plans as needed.

• Document all assessments, visits, and updates in the EMR system.

• Provide feedback and recommendations to the Operations Manager regarding client needs and trends.

• Collaborate with the Client Services Coordinator and Scheduling team to ensure accurate caregiver placement.

Qualifications

• Previous experience in home care, senior care, or case management is strongly preferred.

• Strong assessment, documentation, and communication skills.

• Ability to work independently in the field while maintaining consistent communication with the office team.

• Reliable transportation and valid driver’s license.

Skills & Attributes

• Compassionate, client-focused approach.

• Strong problem-solving abilities.

• Attention to detail and organizational skills.

• Comfortable using EMR and technology for documentation.

• Professional demeanor with the ability to build trust quickly with clients and families.

Benefits

• Competitive pay based on experience and licensure.

• Health, dental, and vision insurance.

• Paid time off (PTO) and holidays.

• Ongoing professional development and training.

• Supportive, team-oriented environment.