Scheduler / Office Admin

Location: Kingwood, TX
Company: Always Best Care Senior Services
Job Type: Full-Time | In-Office

About Us

Since 1996, Always Best Care has been dedicated to helping families with non-medical in-home care, assisted living placement services, and skilled home health care. We pride ourselves on delivering extraordinary care in an inspiring environment with compassionate people.

We are looking for a Scheduler / Office Admin to join our Kingwood office team. This role is vital in ensuring seamless scheduling of caregivers, accurate documentation, and smooth office operations.

Responsibilities

• Develop and monitor caregiver work schedules to meet client care needs.
• Adjust staffing as needed and communicate schedule changes with clients and caregivers.
• Assist with answering phones and maintaining office organization.
• Coordinate with HR for caregiver interviews and orientations.
• Manage and update daily schedules using WellSky software for payroll and billing accuracy.
• Troubleshoot and correct clock-in/clock-out issues.
• Monitor client care plans and update as needs change.
• Support caregiver mentoring programs to promote retention.
• Conduct retention calls and follow up with caregivers.
• Prepare weekly KPI metrics for review.
• Assist with marketing and recruiting ideas as needed.
• Participate in office meetings and committees.

Requirements

• Strong computer skills (experience with scheduling software a plus).
• Excellent phone, written, and interpersonal communication skills.
• Ability to multitask, problem-solve, and stay organized.
• Prior caregiving or healthcare office experience preferred but not required.
• Must be authorized to work in the U.S.

Work Schedule

• Monday to Friday, 9:00 AM – 5:00 PM (30-minute lunch break).
• Occasional evening, weekend, or holiday on-call responsibilities (extra pay provided).

Why Join Always Best Care?

• Be part of a team that values compassion, professionalism, and integrity.
• Opportunity to grow within a supportive and collaborative environment.
• Directly contribute to improving the lives of seniors and their families.