Customer Service Representative - Mid shift

Always Best Care Senior Services - Philly, Lower Bucks & Delaware Counties, and Main Line Area
1172 S. Broad Street, Philadelphia, PA
Full Time
$16.50 an hour

SUMMARY:

The Customer Service Representative is responsible for responding in a timely, professional and courteous manner to customer inquiries and complaints. The customer service representative will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. The Customer Service Representative will be required to attend training on an as needed basis. The hours for this shift are 10AM-6:30PM and 11AM-7:30PM (2 openings)

Essential Duties/ Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties include the following: Other duties may be assigned

Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills request by clarifying desired information; completing transactions; forwarding request
Recognizes opportunities to start up new accounts by explaining the services we have to offer for both skilled and non-skilled agencies
Enhances organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments
Notify supervisor of ongoing problems
Performs other related duties assigned

Required Education/ Experience

High School Diploma or G.E.D equivalent required
Strong customer service skills and 2+ years of previous customer service experience (scheduling, taking in-bound calls and making outbound calls)
2+ years of experience with case management systems
Knowledge of medical terminology
Problem solving skills
Data Entry Skills
Excellent Computer skills and proficiency in Microsoft Office Suite
Excellent verbal and written communication skills
Able to maintain confidentiality
Able to work under minimal supervision

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Always Best Care Senior Services - Philly, Lower Bucks & Delaware Counties, and Main Line Area