Customer Service Representative

Alphagraphics - Customer Service Sales Representative

We are looking for a qualified and experienced customer service sales professional to work as our new Inside Sales Customer Service Sales Representative.  Your primary duties will include generating customer orders/invoices, answering customer phone calls/emails, working with vendors/suppliers to complete projects, ordering products/supplies, soliciting new business, estimating projects and supporting team members.

If you thrive in a fast paced environment where every day brings on a new challenge, Alphagraphics could be a fit for you!  We are a locally owned printing and marketing company that specializes in client solutions.  We are looking for an enthusiastic team player to join our organization today.

Benefits:

• Paid Time Off
• Competitive Pay
• Bonus Available 

Essential Duties and Responsibilities:

• Inside Sales Customer Service Representative – responsible for growing sales of customers and working with the sales team to develop/acquire new business opportunities.
• Professional Customer Service – anticipate requests of customers while creating and building strong customer relationships.
• Represent the business center in a professional and courteous manner.
• Responsible for managing and growing all account relationships.
• Display and demonstrate product knowledge, emphasizing value-added features.
• Provide accurate estimates for customers and follow up accordingly.
• Exhibits knowledge of the print industry. Full understanding of all areas and functions performed within the business center.  On the job training available.
• Attend sales meetings and maintain daily communication with management.
• Manage/route center incoming emails/phone calls.
• Other printing related duties as needed.

Competencies:

• Excellent verbal and written communication skills.
• Strong ability to multi-task and meet tight deadlines.
• Demonstrated experience and knowledge of the Marketing and Sales process.
• Strong customer service skills.
• Ability to manage customer expectations with production schedules.

Qualifications:

• Previous customer service experience (mandatory).
• Previous printing experience (mandatory).
• Working knowledge and experience with Microsoft Office as well as project management, spreadsheet, and word processing software for PCs.

Preferred Skills and Abilities:

• Strong analytical and customer service skills.
• Highly detailed oriented with strong organizational and time management skills. 
• Ability to solve problems and provide solutions.
• Demonstrated sales and printing industry skills.
• Ability to multi-task several projects at one time and meet aggressive timelines.

Other:

• References to be available upon request.
• Background check/drug testing may be required prior to hiring