Printing & Signage Customer Service Representative

Job Title: Printing & Signage Customer Service Representative

Location: Chandler, AZ

About Us:
AlphaGraphics Chandler | Gilbert | Scottsdale is a leader in the printing and signage industry, committed to providing exceptional quality and service to our customers. We take pride in our innovative solutions, cutting-edge technology, and dedicated team that strives to exceed customer expectations. Join us and become part of a dynamic environment where your contributions make a significant impact.

Job Description:
We are seeking a motivated and customer-focused individual to join our team as a Printing & Signage Customer Service Representative. In this role, you will be the first point of contact for our clients, providing them with professional and efficient service. Your primary responsibilities will include managing customer inquiries, processing orders, and ensuring customer satisfaction throughout the printing and signage process.

Key Responsibilities:
- Greet and assist customers in a friendly and professional manner.
- Handle inbound and outbound customer calls and emails promptly.
- Process customer orders accurately and efficiently using our order management system.
- Provide detailed product and service information to customers.
- Address and resolve customer issues and concerns with a positive attitude.
- Collaborate with the production team to ensure timely delivery of orders.
- Maintain up-to-date knowledge of our products, services, and pricing.
- Follow up with customers to ensure their satisfaction and address any post-order issues.
- Assist with administrative tasks as needed, including data entry and filing.
- Participate in team meetings and contribute to a positive work environment.

Qualifications:
- High school diploma or equivalent required; some college coursework preferred.
- Previous experience in customer service, preferably in the printing or signage industry.
- Strong communication skills, both verbal and written.
- Excellent organizational and time management abilities.
- Ability to learn and use industry-specific software and tools.
- Detail-oriented with a focus on accuracy and quality.
- Ability to work independently and as part of a team.
- Positive attitude and a commitment to providing exceptional customer service.

Benefits:
- Competitive hourly rate based on experience.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) Match
- Opportunities for professional growth and development.
- Supportive and collaborative work environment.

How to Apply:
If you are passionate about customer service and interested in the printing and signage industry, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this position.

AlphaGraphics Chandler | Gilbert | Scottsdale is an Equal Opportunity Employer.

Apply today and take the first step toward an exciting and rewarding career with AlphaGraphics Chandler | Gilbert | Scottsdale!