Field Service Manager

100% Employee-Owned | Become Our Next Millionaire!

Do you want to build a secure future for yourself and your family? At Alliance Material Handling, we don’t just offer jobs, we offer ownership. As a 100% Employee-Owned company, every team member plays a direct role in our success, sharing in the wealth they help create. Hard work here doesn’t just pay off, it builds long-term financial security.

We’re looking for a Field Service Manager to lead and support our team of Road Technicians and Team Leads across a designated territory. You will act as the primary relationship manager for key customers in your region, with responsibility for service quality, technician development, and field operations performance. If you're a skilled leader with technical expertise and a passion for customer service, this is your opportunity to grow your career, and your financial future, with a company that truly values ownership.

What We Offer:

• Employee Ownership (ESOP) – Build long-term wealth
• Competitive Pay + Bonus Potential
• Multiple Healthcare Options (Medical, Dental, Vision)
• 401(k) with Company Match
• Paid Time Off & Holidays
• Dream Manager Program – Supporting your personal & professional goals
• Company-paid Short-Term, Long-Term Disability & Life Insurance

What You’ll Do:

• Manage field operations and performance across your assigned territory
• Serve as the main point of contact for key customers, ensuring communication, satisfaction, and service follow-up
• Conduct regular site visits to strengthen relationships and uncover service opportunities
• Collaborate with Regional Coordinators to deploy technicians efficiently
• Monitor and guide technician performance, ensuring strong billable hour productivity
• Support technician development through coaching, feedback, and training
• Lead performance reviews and approve weekly time cards
• Audit work orders and inspect van appearance and quality standards
• Provide technical support and step in when necessary to maintain service continuity
• Promote a safe, high-performing, and positive team culture
• Partner closely with the Lead Field Service Manager to drive operational improvement and customer retention

What You Bring:

• 5+ years of experience in lift truck or industrial equipment maintenance
• Strong leadership and supervisory experience, especially with remote or field-based teams
• Excellent communication, organizational, and problem-solving skills
• Hands-on technical knowledge of industrial service equipment
• Ability to coach and support technicians while maintaining accountability
• High school diploma or equivalent required; additional education a plus

Ready to take control of your career and your future? Join a company where you're not just an employee, you’re an owner.

Apply today and start your path to becoming our next millionaire!