Customer Relations Representative

Advantage Auto Group, is looking for a part-time Customer Relations Representative to join our Service Department team.

What You'll Do

• Make outbound follow-up calls to service customers to gather feedback on services performed on vehicle. 
• Address customer concerns promptly and professionally, escalating issues to the Service Manager when needed
• Track and report response data and customer satisfaction trends
• Support the service team in maintaining strong customer relationships post-visit

What We're Looking For

• Excellent phone and interpersonal communication skills
• Comfortable working with performance metrics and call volume targets
• Automotive service or customer service background preferred, not required
• Reliable, detail-oriented, and able to work independently

Details

• Part-time schedule