Automotive Service Advisor

SUMMARY

Responsibilities

• Greets customers promptly

• Obtains customer and vehicle information

• Clearly reports all vehicle symptoms as described by the customer

• Determines and recommends needed maintenance base on age, mileage, and vehicle history

• Prepares complete and accurate estimate of cost for labor and parts

• Establishes follow-up time

• Monitors the progress of each vehicle throughout the day, updating customers frequently

• Verifies that final invoice reconciles with work performed on the repair order

• Explains all completed work and charges to customers

Qualifications

• Minimum 1 year experience in a service advisory role

• Knowledge of automobiles

• Positive attitude

• High volume mentality

• CSI focused