KBB Vehicle Acquisition Agent

The Chicago Car Buying Center is part of the Advantage Dealer Group, representing multiple Chicagoland dealerships including Advantage Chevrolet (Bridgeview, Bolingbrook, Hodgkins), Advantage Toyota of River Oaks, and Advantage Acura of Naperville.
We specialize in purchasing used vehicles directly from the public, working with platforms like Kelley Blue Book Instant Cash Offer (KBB ICO), AccuTrade, CarGurus Sell My Car, and internal leads to source high-demand inventory for our stores.

We are rapidly expanding and looking for motivated team members who want to grow within the dealership network.

Position Summary

This role focuses on acquiring vehicles, scheduling in-person appraisals, and guiding customers through the sell-your-car process.
You are the first point of contact for customers who submit their vehicle information online through KBB and similar platforms.

This is not a cold calling position. All leads are inbound or warm from live selling-intent customers.

Key Responsibilities

• Communicate professionally with customers via phone, text, and email

• Follow up on KBB and Sell-My-Car leads to schedule appraisal appointments

• Review vehicle details, mileage, condition, and history reports

• Build rapport and trust with customers throughout the selling process

• Work closely with Buying Center and Used Car Management to finalize offers

• Maintain accurate notes, lead status, and follow-ups in CRM

• Meet daily appointment and show goals

Qualifications

• Previous BDC, sales, call center, customer service, or dealership experience preferred

• Strong communication and relationship-building skills

• Ability to multitask, stay organized, and follow a set call process

• Professional and positive attitude

• Comfortable working in a fast-paced environment

Schedule

• Full-time

• Monday through Friday (Day off during the week) 

• Saturday

Compensation

• Hourly pay based on experience

• Performance bonuses

Benefits

• Health, dental, and vision insurance options

• 401(k)

• Paid training