Experienced Call Center Representative $20/HR

Are you a motivated professional with proven experience in a high-volume call center? Advantage Dealer Group is seeking an Experienced Call Center Representative (Business Development Representative) to join our expanding team.

This role is ideal for candidates who excel at customer communication, lead management, and overcoming objections in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound customer communications via phone, text, and email

• Set, confirm, and follow up on sales and service appointments

• Build strong customer relationships while maintaining a high level of professionalism

• Log all interactions and updates accurately in our CRM system

• Partner with sales and service teams to maximize conversion opportunities

Qualifications:

• Prior call center or BDC experience required (automotive industry experience a plus)

• Strong skills in overcoming objections and closing on appointment commitments

• Excellent communication skills, both verbal and written

• Ability to manage high call volumes with a minimum of 125 outbound calls per day

• Ability to manage high call volumes while maintaining quality interactions

• Organized, detail-oriented, and goal-driven

• Positive, team-oriented attitude

What We Offer:

• Competitive pay plan with performance-based incentives

• Full benefits package (medical, dental, vision, 401k)

• Paid training and continuous career development

• Opportunities for growth within the Advantage Dealer Group network

Location: Advantage Dealer Group – Illinois
Job Type: Full-Time