$20/hr - Experienced KBB BDC Agent

About the Role:

The Chicago Car Buying Center is growing and we’re actively looking for an Experienced Kelley Blue Book Specialist to join our private party acquisition team. This position focuses on responding to inbound Kelley Blue Book Instant Cash Offer leads, contacting private sellers, and setting appointments for vehicle evaluations at our Buying Center locations.

Key Responsibilities:

• Handle inbound Kelley Blue Book Instant Cash Offer leads quickly and professionally.

• Make 100+ outbound calls daily to private sellers using provided lead lists and CRM tasks.

• Engage sellers via outbound calls, texts, and emails to schedule in-person appointments.

• Manage CRM tasks and lead updates with complete and accurate notes.

• Follow up with missed, canceled, or pending appointments to maximize conversion opportunities.

• Deliver a high level of customer service by answering questions, providing next steps, and explaining the vehicle evaluation process.

• Collaborate closely with Buying Center Managers and Appraisers to coordinate appointments and inspections.

• Maintain strong appointment set, show, and purchase ratios.

• Assist with outbound calls on other acquisition platforms (CarGurus, Cars.com, Facebook, etc.) as needed.

Qualifications:

• 1-2 years experience in automotive BDC, call center, or private party vehicle acquisition preferred.

• Experience with Kelley Blue Book Instant Cash Offer (KBB ICO) strongly preferred.

• Strong phone, text, and email communication skills.

• Highly organized with excellent follow-up discipline.

• CRM experience (VinSolutions, KBB, etc.) is a plus.

• Positive attitude, self-motivated, and goal oriented.

• Comfortable making 100+ outbound calls daily.

What We Offer:

• Competitive base salary + performance-based bonuses

• Career growth within a rapidly expanding buying center

• Paid training and continued team support

• PTO and benefits package (for eligible employees)

• Positive, high-energy workplace

Equal Opportunity Employer

The Chicago Car Buying Center is proud to be an Equal Opportunity Employer. We prohibit discrimination based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, or veteran status.

Join our fast-growing Chicago Car Buying Center team and be part of an exciting opportunity to grow within our private party acquisition division!