Experience Service Advisor

About Us:

Advantage Toyota of River Oaks is a trusted dealership committed to delivering outstanding customer service and high-quality automotive care. We are currently seeking an experienced and motivated Service Advisor to join our team. This is a great opportunity to grow your career in a fast-paced, supportive environment.

Position Summary:

As a Service Advisor, you will be the liaison between our customers and the service department. Your role will be to ensure every customer has a seamless and professional experience, from scheduling service to the completion of work. We're looking for someone who is results-driven and focused on delivering high CSI scores through exceptional service.

Responsibilities:

• Greet customers promptly and professionally

• Understand customer concerns and accurately document service requests

• Communicate with technicians and relay findings and recommendations to customers

• Provide accurate estimates and timelines for repairs and maintenance

• Promote additional services based on vehicle needs

• Maintain strong customer relationships and follow up on service satisfaction

• Help maintain and improve high CSI scores

Qualifications:

• Minimum of 2 years of experience as a Service Advisor is required

• Toyota or import brand experience is preferred, but not required

• Proven ability to maintain high customer satisfaction ratings (CSI)

• Strong communication and interpersonal skills

• Working knowledge of automotive repair and maintenance

• AutoMate and Xtime software experience a plus

• Valid driver’s license

What We Offer:

• Competitive pay with bonus opportunities

• Health, dental, and vision insurance

• 401(k) plan with company match

• Paid time off and holidays

• Ongoing training and development

• Supportive and team-oriented environment

Join the Advantage Toyota of River Oaks family and help us drive customer satisfaction to the next level.