Dispatcher/Assistant Service Manager

Acura of Milford
1503 Boston Post Rd, Milford, CT
Full Time

Acura of Milford, Proud member of the Lorensen Auto Group, is looking for an experienced shop Dispatcher/Assistant Service Manager for a high volume service department. At Lorensen Auto Group, you can expect to work with a team of dedicated employees. Our team works with a collaborative approach and encourages success amongst each of our members. The management team is very hands-on and we invest in our employees and promote from within often.

The Service Dispatcher/Assistant Service Manager is responsible for coordinating and scheduling service work to ensure efficient workflow and timely completion of repairs. This role requires strong organizational skills, the ability to manage multiple priorities, and a proactive approach to planning. Experience in process improvement, operations, or manufacturing environments is a plus, as these skills can help maintain a smooth and methodical operation.

We offer an excellent benefit package:

401(k)
Excellent 401(k) match
Medical and Dental insurance
Voluntary Disability insurance
Ongoing monthly training and reviews
Performance Incentives
Life insurance
Paid time off
Vision insurance
Free lunch on Saturdays
Closed Sunday's and all Major Holidays

Key Responsibilities:

Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity
Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met
Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs
Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays
Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times
Documentation: Maintain accurate records of work assignments, job status, and completion times
Customer Focus: Support the service team in delivering timely and high-quality service to customers

Qualifications:

Strong organizational and time-management skills
Ability to balance multiple tasks and priorities in a fast-paced environment
Excellent communication and problem-solving skills
Proficiency with scheduling tools and basic computer applications
High attention to detail and methodical approach to planning

Ideal Candidate Profile:

Highly organized and proactive.
Comfortable working in a dynamic environment with frequent changes
CDK experience
Strong interpersonal skills to coordinate between multiple departments

Lorensen Auto Group is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other legally protected status.

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Acura of Milford