Mobile Service Advisor

Mobile Service Advisor

Ace Motor Sales

About Ace Motor Sales

Ace Motor Sales is a family-owned dealership with a long-standing reputation for honesty, service, and dedication to our community. We’re proud to serve the greater South Jersey area and strive to make every customer interaction as smooth and enjoyable as possible. Our team is built on trust, teamwork, and a commitment to delivering a top-notch automotive experience whether in our showroom or at the customer’s doorstep.

Job Description

We are currently seeking a dependable and customer-focused Mobile Service Advisor to join our team. This role is responsible for coordinating and managing off-site vehicle service appointments for our mobile service unit. You’ll serve as the key point of contact between the customer and technician, ensuring a smooth, professional, and efficient service experience  whether at the customer’s home, business, or fleet location.

Job Type & Schedule

• Job Type: Full-Time
• Schedule: Monday – Friday with occasional Saturday availability
• Pay: Based on experience + performance incentives

Responsibilities

• Serve as the primary point of contact for all mobile service customers

• Schedule and coordinate mobile service appointments efficiently

• Conduct walkarounds and vehicle intake at the customer’s location when necessary

• Communicate clearly with customers about service needs, estimates, and next steps

• Document customer concerns, review work orders, and obtain approvals for additional services

• Ensure proper follow-up after services are completed

• Assist with mobile service van inventory management and preparation

• Work closely with technicians and the fixed ops team to ensure seamless communication and workflow

• Promote dealership services and build lasting relationships with mobile service clients
  
  

Qualifications

• Previous experience as a service advisor or in a customer-facing automotive role preferred

• Strong communication, time management, and organizational skills

• Ability to work independently while maintaining professionalism and accountability

• Familiarity with dealership DMS or CRM systems is a plus

• Valid driver’s license and clean driving record required

• Ability to multitask and adapt in a fast-moving environment

• A customer-first attitude with a passion for delivering high-quality service
  
  

Why Join Ace Motor Sales

• Be part of a reputable, community-focused dealership with a strong customer base

• Enjoy working in a growing area of the business with future career path opportunities

• Work independently while still being part of a supportive dealership team

• Help shape the mobile service experience for customers across South Jersey
  
  

Benefits

• Health, Medical, and Dental Insurance

• Union Position

• Union 401(k) & Retirement Plan

• Service Tools Provided

• Paid Training

• Paid Time Off and Vacation

• Growth Opportunities within the dealership

• Employee Discounts (Vehicles, Parts, & Service)

• Family-Owned and Operated Work Environment

• Long-Term Job Security

• Flexible Work Schedule

Equal Opportunity Employer Statement

Ace Motor Sales is an equal opportunity employer. We are committed to fostering an inclusive and respectful workplace where all employees and applicants are treated fairly. We do not tolerate discrimination based on race, religion, gender, age, disability, sexual orientation, veteran status, or any other protected characteristic under applicable law.