Guest Service Agent

Join the team at Hilton Garden Inn Clackamas as a Guest Service Agent and be the first point of contact for our valued guests. In this role, you will deliver exceptional customer service by providing a welcoming atmosphere, assisting with check-ins and check-outs, and ensuring guest satisfaction throughout their stay. Your friendly demeanor and attention to detail will contribute to creating a memorable experience for every guest.

Responsibilities

• Greet and welcome guests with a warm and professional attitude.
• Manage check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Maintain up-to-date knowledge of hotel services, local attractions, and amenities.
• Coordinate with other hotel departments to ensure seamless guest experiences.
• Process payments and maintain accurate records of guest accounts.
• Promote hotel services and amenities to enhance guest satisfaction.
• Adhere to all hotel policies, procedures, and safety standards.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computer systems and point-of-sale technology.
• Strong problem-solving abilities and attention to detail.
• Flexible availability including weekends and holidays.
• Must be legally authorized to work in the United States.

Benefits

• Competitive pay at $18.50 per hour.
• Opportunities for career growth and development
• Employee discounts at hotel properties.
• Supportive and dynamic work environment.
• Paid time off and holiday pay.